Contact Us

Thank you for choosing Hanes—your trusted partner for comfortable clothing for the whole family. Whether you have questions about your order, need help finding the perfect size for t-shirts or bras, or want to resolve a return, our team is here to provide friendly, efficient support. Below is a complete guide to reaching us and getting the help you need quickly.

1. How to Reach Us

We offer multiple convenient ways to connect with our customer support team, tailored to different inquiry types. For the fastest response, we recommend using email and including key details (e.g., order number, product name) in your message.

1.1 Email Support (Preferred)

Our email team responds to inquiries within 1–2 business days and is equipped to handle all types of questions—from size guidance to refund status. This is the best channel for detailed or complex requests.
  • Email Address: service@haunes.com
  • Speed Tips for Your Inquiry: Include your 8-digit order number (found in your order confirmation email) for questions about shipping, delivery, or returns.
  • Specify the product name and details (e.g., "Women’s Wireless Bra Size 36C" or "Kids’ Cotton T-Shirt Size 10") when asking about fit, fabric, or defects.
  • Attach photos (e.g., damaged sock seams, incorrect product received) for issues requiring visual verification—this cuts down on follow-up questions.

1.2 Mailing Address

For formal correspondence, legal inquiries, or returns that require physical shipment (always obtain a Return Authorization first via email), send to our official address:
Hanes Customer Service 3722 Garfield Street North Charleston South Carolina 29405 United States
Note: Please write your order number or account username on the envelope to ensure your request is routed correctly. Mailed inquiries typically take 5–7 business days to process.

1.3 Self-Service Resources

For instant answers to common questions, visit our website haunes.com and explore these self-help tools:
  • Help Center: Browse FAQs covering size guides (for t-shirts, underwear, and bras), free shipping details (all orders qualify, no minimum), order processing timelines (1–3 business days), and 60-day return policies.
  • Order Tracker: Enter your order number and email address to check real-time shipping status (estimated delivery: 6–12 business days).
  • Product Pages: Find detailed fabric descriptions, care instructions, and size charts for every item (e.g., sweatpants fabric composition, sock moisture-wicking features).

2. Expert Support by Inquiry Type

We’ve organized our most common customer questions by category to help you get targeted support faster. Click through to learn what details to include when reaching out:

2.1 Order & Shipping Inquiries

For questions about order status, delivery delays, address changes, or missing packages—common for family clothing bundles or bulk orders:
  • Key Details to Provide: Order number, shipping address, and tracking number (if received). For address changes, contact us before shipment (we process orders quickly within 1–3 business days).
  • Typical Issues We Resolve: Tracking updates not showing, packages marked "delivered" but not received, or requests to split orders for multiple family members.

2.2 Product & Sizing Questions

Our team includes sizing experts who can help you find the perfect fit for every family member—from infant onesies to men’s sweatpants:
  • Key Details to Provide: Product name, desired fit (e.g., "loose sweatpants" or "fitted t-shirt"), and any specific concerns (e.g., "sensitive skin—need hypoallergenic fabric").
  • Common Topics: Bra size conversions, sock length guidance, shrinkage information for cotton items, and care tips for moisture-wicking apparel.

2.3 Returns & Refunds

If you need help with our 60-day return policy, refund status, or eligibility (e.g., hygiene items like underwear require unopened packaging):
  • Key Details to Provide: Order number, product name, return reason, and return shipment tracking number (if already sent). For defective items, include photos of the issue.
  • Important Notes: Refunds are processed within 5–10 business days after we receive your return. We provide pre-paid shipping labels for items damaged or sent in error (e.g., wrong size t-shirt).

2.4 Account & Technical Issues

For help with account login, password resets, saved favorites (e.g., "saved kids’ socks"), or website errors (e.g., checkout issues):
  • Key Details to Provide: Registered email address, device type (e.g., smartphone, laptop), and a description of the error (e.g., "can’t save bra size preferences").
  • Quick Fix Tip: Clear your browser cache or try logging in from a different device before contacting us—this resolves most technical glitches.

3. Our Service Commitment

At Hanes, we believe support should be as comfortable as our clothing. Here’s what you can always expect from our team:
  • Timely Responses: Email inquiries answered within 1–2 business days; urgent issues (e.g., missing wedding party t-shirts) marked "URGENT" in the subject line receive priority handling.
  • Transparent Communication: We’ll keep you updated at every step—whether your return is being inspected, your refund is processed, or your replacement bra is shipped.
  • Family-Focused Help: Our team understands the unique needs of family shopping (e.g., matching sizes for siblings) and will go the extra mile to find solutions.

4. Feedback & Suggestions

We’re always looking to improve—whether it’s our product lineup (e.g., new sock styles) or our customer service. If you have feedback, ideas, or just want to share how Hanes clothing has worked for your family, email us at service@haunes.com with the subject line "Feedback." We read every message and use your input to make Hanes better.
Thank you for trusting Hanes with your family’s comfort. We’re here to help—no matter how big or small your question is.