Terms of Use


These Terms of Use ("Terms") govern your access to and use of Hanes’ official website haunes.com (the "Website")—including all features, content, services, and tools offered through the Website (e.g., account creation, product browsing, search for t-shirts or sweatpants, customer reviews, and access to clothing size guides). By accessing or using the Website, you ("you" or "User") agree to be bound by these Terms. If you do not agree to these Terms, do not access or use the Website.

1. Acceptance of Terms

By using the Website, you confirm that you are at least 18 years of age (or have obtained parental/guardian consent if you are a minor) and have the legal capacity to enter into these Terms. Hanes reserves the right to modify these Terms at any time (see Section 8 for details); your continued use of the Website after modifications are posted constitutes acceptance of the updated Terms.

2. Account Creation & Management

2.1 Eligibility & Registration

To access certain Website features (e.g., saving favorite products like kids’ socks or women’s bras, viewing order history, leaving product reviews), you may need to create an account. When registering, you must provide accurate, complete, and current information (e.g., valid email address, secure password) and update this information promptly if it changes. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.

2.2 Account Responsibilities

  • Notify Hanes immediately at service@haunes.com if you suspect unauthorized access to your account or any breach of security (e.g., unknown purchases of underwear or sweatpants).
  • Do not share your account credentials with third parties. Hanes is not liable for any loss or damage caused by your failure to protect your account.
  • Hanes reserves the right to suspend or terminate your account at its discretion if you violate these Terms (e.g., fraudulent use, posting false reviews about t-shirts) or if the account is inactive for an extended period (we will notify you via email before termination).

3. Website Use Rules

You agree to use the Website only for lawful, legitimate purposes related to Hanes’ business (e.g., browsing clothing collections, researching product details like bra support or sweatpants fabric, placing orders, seeking customer support). You must not:
  • Engage in Unauthorized Activities: Attempt to access, modify, or disrupt the Website’s technical infrastructure (e.g., servers, databases) or use automated tools (e.g., bots, scrapers) to collect data from the Website (e.g., product prices, size guide details) without Hanes’ prior written permission.
  • Post Inappropriate Content: Submit or share content (e.g., product reviews, comments, photos of clothing in use) that is defamatory, harassing, discriminatory, obscene, violent, or infringes on third-party rights (e.g., copyright, trademark, privacy). This includes false claims about Hanes’ products (e.g., misleading reviews of sock durability or t-shirt softness).
  • Misuse Website Features: Manipulate product pricing, exploit promotional offers (e.g., fake bulk orders for family clothing bundles), or submit fraudulent order requests. You must not use the Website to sell, trade, or promote third-party clothing or products without authorization.
  • Violate Laws or Regulations: Use the Website in a way that violates applicable laws (e.g., purchasing clothing for resale in violation of relevant restrictions).

4. User-Generated Content

The Website may allow you to submit user-generated content ("UGC") such as product reviews (e.g., feedback on kids’ t-shirts), photos of clothing in use (e.g., family wearing Hanes sweatpants), or style tips. By submitting UGC, you grant Hanes a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute the UGC for business purposes (e.g., marketing campaigns, product pages featuring customer photos) without additional compensation.
You warrant that: (1) you own or have the right to submit the UGC; (2) the UGC does not infringe on third-party rights (e.g., no unauthorized photos of others wearing Hanes clothing); and (3) the UGC is accurate and not misleading. Hanes reserves the right to review, edit, or remove UGC at its discretion without notice.

5. Intellectual Property Rights

All content on the Website—including product images (e.g., t-shirt designs, bra styles), descriptions (e.g., fabric details for sweatpants), logos, trademarks, text, videos, and size guides—is the exclusive intellectual property of Hanes or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, modify, or use this content for commercial purposes without Hanes’ prior written permission.
The "Hanes" name and logo are trademarks of Hanes. You may not use these trademarks or any confusingly similar marks without authorization.

6. Privacy & Data Use

Your use of the Website is subject to Hanes’ Privacy Policy, which explains how we collect, use, and protect your personal information (e.g., account details, browsing data for clothing categories, order history of socks or underwear). By using the Website, you consent to the data practices described in the Privacy Policy.

7. Disclaimers & Limitation of Liability

7.1 Website Availability

The Website is provided "as is" and "as available." Hanes does not guarantee that the Website will be uninterrupted, error-free, or free of viruses or other harmful components. We may temporarily suspend the Website for maintenance or updates (e.g., adding new bra collections) without prior notice.

7.2 Product Information

We strive to provide accurate product information (e.g., t-shirt sizes, sweatpants fabric composition, bra support levels) on the Website, but we do not warrant that all content is error-free, complete, or current. Product colors may vary slightly from online displays due to device settings or natural fabric dye variations.

7.3 Service-Related Notes

We commit to processing orders within 1-3 business days and offering free shipping on all clothing orders, with an estimated delivery time of 6-12 days. However, we do not warrant that delivery will occur within the estimated timeframe, as factors like carrier delays or weather may cause disruptions. Our 60-day return and 5-10 day refund policies are subject to the terms outlined in our Refund Policy.

7.4 Limitation of Liability

To the maximum extent permitted by law, Hanes shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Website (e.g., loss of profits, data breaches not caused by our negligence, or reliance on inaccurate clothing size information). Our total liability for any claims related to the Website shall not exceed the amount you paid for products through the Website in the past 12 months.

8. Modifications to the Website & Terms

Hanes may modify the Website (e.g., add new features for browsing kids’ clothing, update product content for seasonal sweatpants) or revise these Terms at any time. For material changes to these Terms, we will post the revised version on the Website with a clear notice of the update. Your continued use of the Website after the revised Terms are posted constitutes your acceptance of the changes. We recommend reviewing these Terms periodically.

9. Termination

Hanes may terminate or suspend your access to the Website at any time, with or without notice, if you violate these Terms, engage in fraudulent activity (e.g., fake returns of used underwear), or for other legitimate business reasons. Upon termination, your right to use the Website will immediately cease. Sections 4 (User-Generated Content), 5 (Intellectual Property), 7 (Disclaimers), and 10 (Contact Us) will survive termination.

10. Contact Us

If you have questions, concerns, or requests related to these Terms or your use of the Website (e.g., account issues, UGC removal, intellectual property inquiries about clothing designs), please contact our team:
  • Email: service@haunes.com (Preferred for all inquiries; include your account username or order number if applicable to speed up processing. Response time: 1–2 business days.)
  • Address: Hanes, 3722 Garfield Street, North Charleston South Carolina 29405, United States (For formal correspondence, legal notices, or returned items—always include your account details and inquiry reference.)
  • Website: haunes.com (Visit our "Help Center" for self-service FAQs on account management, UGC guidelines, and Website use rules; use the "Contact Form" for direct submissions.)