Shipping Policy

This Shipping Policy applies to all orders of family-friendly comfortable clothing—including t-shirts, sweatpants, socks, bras, underwear, baby onesies, and other apparel—purchased through Hanes’ official website haunes.com (the "Website"). By placing an order on the Website, you ("you" or "Customer") agree to the shipping terms outlined below, which are tailored to the characteristics of apparel products and designed to ensure your comfortable essentials reach you smoothly.

1. Shipping Coverage

We offer shipping to all destinations worldwide, bringing Hanes’ comfortable clothing to families everywhere. All shipping-related calculations, transactions, and communications are conducted in United States Dollars (USD) for consistency.

2. Order Processing & Delivery Timeline

We strive to get your family’s clothing essentials to you as quickly as possible, with clear timelines aligned with apparel processing needs:
  • Order Processing: After your order is confirmed (via our formal "Order Confirmation" email), we will process and prepare your items—including sorting size-specific apparel (e.g., kids’ t-shirts, women’s bras) and packaging delicate pieces (e.g., lace underwear, thin socks)—for shipment within 1–3 business days. No additional processing time is required for bulk orders (e.g., family-sized sock packs) or multi-item purchases.
  • Estimated Delivery Time: Once your order ships, the estimated delivery time is 6–12 business days to all destinations. We currently only provide standard shipping service; expedited shipping options are not available.
  • Timeline Notes: Delivery estimates are for reference only and do not account for unforeseen delays. Factors such as customs processing, carrier disruptions, inclement weather, or remote delivery locations may extend delivery time. Hanes is not liable for delays caused by external factors beyond our control.

3. Shipping Costs

We are proud to offer free standard shipping on all orders—there is no minimum purchase requirement, and no hidden shipping fees will be added at checkout. This benefit applies to all apparel, from a single pair of socks to a full family wardrobe bundle, with no exceptions for destination or order value.

4. Shipping Address Responsibilities

Accurate address information is critical to ensuring your clothing arrives on time, especially for time-sensitive needs (e.g., back-to-school t-shirts, baby shower gifts). You are responsible for the following related to your shipping address:
  • Provide Accurate Details: At checkout, you must submit a complete, accurate, and deliverable shipping address—including street name, apartment/unit number, city, state, zip code, and country. Incomplete, incorrect, or ambiguous address information may lead to delayed delivery, misdelivery, or returned packages.
  • Address Changes: If you need to update your shipping address after placing an order, contact our customer service team immediately. We can only modify the address if your order has not yet been shipped—once shipment is confirmed, address adjustments are no longer possible (apparel orders process quickly within 1–3 business days).
  • Undeliverable Packages: If a package is returned to us due to an undeliverable address (e.g., missing unit number, incorrect zip code) or failed delivery attempts (e.g., no one available to receive), we will notify you via email within 3 business days of receiving the returned package. You may choose one of the following options: 1) Provide a corrected address for re-shipping (no additional fees apply); 2) Request a full refund (processed in accordance with our Refund Policy).

5. Shipment Tracking

Once your order ships, we will send a "Shipment Confirmation" email to the address you provided during checkout. This email includes a unique tracking number and a direct link to the shipping carrier’s official website, where you can monitor your delivery status in real time—including updates for multi-item orders or delicate apparel (e.g., bras, baby clothing).
If you do not receive a tracking number within 4 business days of your Order Confirmation, or if the tracking information shows no updates for more than 5 business days, please contact our customer service team for assistance.

6. Apparel-Specific Shipping Notes

We understand apparel varies in fabric, delicacy, and size, and we take extra care to ensure safe delivery while maintaining product quality:
  • Protective Packaging: Delicate items (e.g., lace bras, silk underwear, baby onesies) are wrapped in acid-free tissue paper or sealed防尘袋 (dust-proof bags) to prevent snags, stains, or fabric damage. Bulk items (e.g., 10-packs of socks, family t-shirt bundles) are packed in reinforced cardboard boxes to avoid crushing.
  • Sustainable Packaging: We use recycled and recyclable packaging materials whenever possible (e.g., cardboard boxes, paper tape) to minimize environmental impact—aligning with our commitment to responsible business practices.
  • Multiple Items & Split Shipments: If your order includes multiple products (e.g., sweatpants + bras + kids’ socks), we may consolidate them into a single package for efficiency. If items are shipped separately (e.g., due to inventory locations or size differences), you will receive a separate tracking number for each shipment via email.
  • Tag & Label Protection: All original product tags (e.g., size labels, fabric care tags) are secured to prevent detachment during transit, ensuring you can easily identify and care for your apparel upon delivery.

7. Contact Us

For questions about order shipping status, address changes, missing packages, tracking issues, or special requests related to apparel delivery (e.g., gift wrapping for baby clothing), please reach out to our team:
  • Email: service@haunes.com
  • Mailing Address: Hanes, 3722 Garfield Street, North Charleston South Carolina 29405, United States
  • Website: haunes.com
Our customer service team responds to shipping-related inquiries within 1–2 business days and will work to resolve any issues promptly. Thank you for choosing Hanes—we hope your comfortable apparel arrives safely and becomes a staple in your family’s wardrobe.