1. Information We Collect

1.1 Personal Identifiable Information (PII)

• Order & Shipping Details: Full name, shipping address, billing address (if different from shipping address), phone number (optional, for delivery updates and issue resolution), and email address (used for order confirmations, shipping notifications, size recommendation follow-ups, and customer support).
• Payment Information: Credit/debit card details, bank account information, or other payment method data—note: we do not store full payment details; this information is processed securely by third-party payment service providers in compliance with industry standards (e.g., PCI DSS).
• Account Information: If you create an account on the Website, we collect your chosen username, encrypted password, and saved preferences (e.g., favorite product categories like kids’ t-shirts or women’s bras, default shipping address, size preferences for different family members, and order history of clothing purchases).
• Voluntary Submissions: Information provided when contacting customer support (e.g., questions about bra sizing, sweatpants fit, or underwear fabric), participating in surveys (e.g., feedback on t-shirt softness), or signing up for promotional updates about new clothing collections or exclusive offers.

1.2 Non-Personal Identifiable Information

• Browsing Data: Pages you visit (e.g., kids’ clothing, men’s socks, women’s bras), time spent on each page, links clicked, search queries (e.g., "tag-free t-shirts," "cozy sweatpants"), and product views or cart additions (e.g., multiple sizes of underwear for family members).
• Device & Technical Data: Device type (e.g., smartphone, laptop), operating system, browser type, IP address (used to optimize regional service and detect suspicious activity), and internet service provider.
• Usage Analytics: Interaction with product filters (e.g., size, color, age group for kids’ clothing), checkout behavior, and engagement with promotional content (e.g., family matching t-shirt bundles)—used to improve Website functionality, refine clothing offerings, and personalize your shopping experience.

2. How We Use Your Information

1. Process & Fulfill Orders: Verify order details, arrange free shipping (no minimum purchase required) using your address, process payments securely, and send order confirmations, shipping tracking updates (for 1–3 business days processing and 6–12 business days delivery), refund notifications, or exclusive clothing offer details via email.
2. Provide Customer Support: Respond to your inquiries (e.g., questions about sock sizes, bra fit guidance, or sweatpants fabric care), resolve issues (e.g., damaged t-shirts or incorrect underwear sizes), and communicate with you using the contact information you provide.
3. Improve Our Products & Services: Analyze browsing and usage data to enhance Website design (e.g., simplifying navigation for kids’ clothing categories), optimize clothing collections (e.g., expanding popular tag-free t-shirt lines), fix technical errors, and personalize product recommendations based on your family’s needs (e.g., suggesting matching sweatpants for parents and kids or supportive bras for daily wear).
4. Ensure Security & Prevent Fraud: Protect against unauthorized orders, fake accounts, or fraudulent payment attempts by verifying user identities, monitoring unusual activity (e.g., multiple high-volume orders of socks from a new IP), and securing user accounts.
5. Communicate Relevant Updates: Share necessary information about changes to our services (e.g., shipping processes, availability of popular underwear styles) or send promotional content (e.g., new bra collections or holiday t-shirt bundles) if you have consented to receive such communications. You can unsubscribe from promotional emails at any time.

3. Information Sharing & Disclosure

• Trusted Third-Party Service Providers: We collaborate with reputable partners to perform specific business functions, and these partners are contractually required to protect your information and only use it to fulfill their assigned tasks. Examples include: Payment processors (to securely handle payment transactions for clothing purchases);
• Shipping carriers (to deliver your orders with free shipping using your address and provide tracking updates);
• IT service providers (to maintain Website functionality, secure data storage, and run analytics for service improvement);
• Customer support tools (to manage inquiries about clothing sizing, returns, or refunds).

4. Data Security Measures

• Encrypt sensitive data (e.g., payment information, account passwords) using secure technologies such as SSL/TLS for data transmission and AES for storage.
• Restrict access to personal information to only authorized team members who need it to perform their job responsibilities (e.g., order fulfillment staff or customer support agents assisting with bra sizing questions).
• Regularly update our security systems, conduct vulnerability assessments, and train employees on data protection practices and fraud prevention.
• Require third-party service providers to maintain equivalent security standards and audit their practices periodically.

5. Your Rights Regarding Your Information

• Access Your Information: Request a copy of the personal information we hold about you (e.g., order history for family clothing, account details, or saved size preferences).
• Correct Inaccuracies: Update or correct any incorrect or outdated information (e.g., changing your saved shipping address or updating your child’s t-shirt size preference).
• Delete Your Information: Request the deletion of your personal information (except for data we are required to keep by law, such as order records for tax and accounting purposes or 60-day return policy compliance).
• Opt-Out of Promotional Communications: If you have previously consented to marketing emails (e.g., new bra collection alerts), you can unsubscribe at any time via the "unsubscribe" link in the email or by contacting us directly.
• Withdraw Consent: For other types of consent (e.g., using your browsing data for personalized clothing recommendations), you can withdraw consent by contacting our customer support team.

6. Cookies & Tracking Technologies

• Necessary Cookies: Enable basic Website functions, such as remembering items in your cart (e.g., a pack of socks or a women’s bra), keeping you logged in to your account, processing free shipping eligibility, or verifying order details.
• Analytics Cookies: Collect data on how you use the Website (e.g., which clothing categories you browse most) to improve performance (e.g., reducing load times for kids’ clothing pages) and tailor content (including personalized product recommendations).
• Marketing Cookies: Track engagement with promotional content (e.g., seasonal sweatpants discounts) to deliver relevant offers if you have consented to marketing communications.

7. Policy Updates

8. Contact Us

• Email: service@haunes.com
• Address: Hanes, 3722 Garfield Street, North Charleston South Carolina 29405, United States
• Website: haunes.com