1. Eligibility for Returns & Refunds

• Timeframe: Return requests must be initiated within 60 days of receiving your order. We recommend starting the process at least 7 days before the deadline to account for shipping and inspection time—especially for time-sensitive needs like holiday gifts or seasonal clothing.
• Product Condition: Items must be unused, undamaged, and in their original packaging, including all tags, size labels, and accessory components (e.g., bra padding, sock pairs). Products showing signs of use (e.g., washed t-shirts, worn sweatpants, or opened underwear packaging) will not be eligible for a refund.
• Special Product Exceptions: Hygiene-Related Items: Bras, underwear, socks, and baby onesies must be in unopened, sealed packaging to be returned—this aligns with health and safety standards for intimate apparel.
• Customized Products: Personalized items (if applicable, e.g., monogrammed t-shirts) are only eligible for a refund if the personalization contains an error caused by Hanes (e.g., incorrect initials).
• Seasonal & Clearance Items: Clearance products marked "Final Sale" are non-refundable unless defective or incorrect.

2. How to Initiate a Return

1. Contact Customer Support: Before shipping items back, email our team at service@haunes.com to request a Return Authorization (RA) number—this is required for all returns. Include the following information to speed up approval: Your 8-digit order number (found in your order confirmation email).
2. The name and details of the product(s) to be returned (e.g., "Women’s Wireless Bra Size 36C," "Kids’ Cotton T-Shirt Size 10").
3. A clear return reason (e.g., "size mismatch," "defective sock seam," "unwanted gift").
4. For defective or incorrect items: Attach high-resolution photos showing the issue (e.g., close-up of torn fabric, comparison of received vs. ordered product) to accelerate assessment.
5. Receive Return Authorization: Our team will review your request within 1–2 business days and send a confirmation email with an RA number and detailed return instructions: If the return is due to Hanes’ error (defective, damaged, or incorrect item), we will provide a pre-paid shipping label for return shipping—no cost to you.
6. For "change of mind" or size-related returns (non-error cases), you are responsible for return shipping costs. We recommend using a trackable shipping service to avoid lost shipments, especially for multiple items or high-value sets.
7. Ship the Product Back: Package the eligible item(s) securely to prevent damage during transit—reusing the original packaging is encouraged to protect delicate fabrics (e.g., thin t-shirts, lace bras). Clearly mark the RA number on the outside of the package and ship it to our address (listed in Section 5).

3. Refund Processing

• Inspection Process: Upon receiving your return package, our team will inspect the item(s) within 3 business days to verify they meet eligibility criteria—including checking for unused status, original packaging, and (for apparel) no signs of wear, washing, or fabric damage.
• Timeline & Method: Approved refunds will be processed within 5–10 business days of inspection. Refunds are issued to the original payment method used for the purchase and will be in United States Dollars (USD). The time it takes for the refund to appear in your account depends on your payment provider’s processing times (typically 3–7 business days for credit cards, 5–10 days for digital wallets).
• Non-Refundable Items/Costs: Return shipping costs for non-error-related returns (e.g., size change, color preference) are non-refundable.
• We do not issue refunds for gift cards, downloadable resources (e.g., clothing care guides), or promotional items returned without the qualifying purchased product (e.g., free socks with t-shirt purchase).
• If a promotional item is not returned with the qualifying product, we will deduct the fair market value of the promotional item from your refund.

4. Special Cases

• Lost or Undelivered Orders: If your order is marked as "delivered" by the shipping carrier but you have not received it, contact us within 7 days of the delivery date. We will collaborate with the carrier to investigate; if the package cannot be located, we will issue a full refund or send a replacement (at your choice) within 3 business days of the investigation conclusion.
• Cancelled Orders: To cancel an order, contact us immediately. We can only cancel orders that have not yet been processed or shipped (typically within 24 hours of order placement). If the order has already shipped, follow the return process outlined in Section 2 once you receive the item(s).
• Damaged During Return Transit: If returned items are damaged during shipping (and the damage was not present when you sent them), provide the shipping carrier’s damage documentation to us within 3 days of the carrier’s notification. We will work with you to resolve the issue (e.g., partial refund, replacement) based on the extent of damage.
• Size Guide Discrepancies: If you followed our online size guide but received an item that does not fit, we will honor the return as long as the product meets eligibility criteria. We welcome feedback on size guide accuracy to help improve future recommendations.

5. Contact Us

• Email: service@haunes.com (Include your order number and product details for faster assistance.)
• Mailing Address: Hanes, 3722 Garfield Street, North Charleston South Carolina 29405, United States (For formal correspondence or returned items with an RA number.)
• Website: haunes.com (Visit our "Help Center" for self-service FAQs on returns and refunds.)